Great customer service. All repairs were clearly explained and there was no pressure to have everything done at once.
I am so pleased. Kirk I found to be friendly, and very knowledgeable about his job. What a asset to Latham Ford.
Nice place to buy a truck, skip the service dept.
I was well please AGAIN with Latham Ford. They took good care of me and made sure my Mustang was in tip-top condition. They are honest and they found nothing, but if they ever find anything, they tell me right away. We keep bringing our F-250 and Mustang to Latham Ford because they get the job done, are friendly people and go the extra mile to explain all the problems. Bottom line:Take your Ford to Latham Ford for GREAT service.
They always do there job well and on time. Have taken my Mustang there since I bought it.
I had leased a Ford Escape from another dealership and it was time to start thinking about what to do as the lease was coming to an end. I was pretty intent on a CMax for the mileage and decent reviews I had seen. Did some shopping around looking for local dealers with the CMax. J. Campbell followed up with me, not pushy at all, and took in what I was looking for. They worked up a monthly payment I could handle, no doubt lower than what they could get for this 2017 CMax, in the exact car I hoped for. Sales rep. Chris Szmyr was as knowledgeable and efficient and easy as can be - incredibly accommodating and outright. John Simmons in finance was the same; not just "nice" but transparent, experienced, and genuinely concerned about providing a mutually beneficial deal. My husband and father are probably the most skeptical car buyers in the Capital District. Even they see the great deal Latham Ford provided, after examining the numbers. Great atmosphere, incredible customer respect and support. Yup, I'll be back.. VLW
Brought my car in for a rubbing-squeak noise around the steering wheel. It was not resolved after the first service visit, which was expensive and a bit annoying....but the service manager and staff were on it immediately when I called. They listened to what I described and took back the car the next day. The current staff is respectful and professional. They kept me informed about their progress and provided a loaner car while trying to resolve the issue. I am satisfied with Latham Ford and will continue to return for service. Keep up the good service!!
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